Support
Write to support@vaultopaz.app. Mention your phone model, your Android version and what you did right before the problem. Screenshots of the app’s own screens are often blocked on purpose, so describe what you see instead.
Support can help with questions about how the app works, bugs and ideas. Support cannot see your vaults or your files, because they never leave your phone.
Good to know: the limits
- Losing both the pattern and the recovery phrase means the files are gone. There is no account and no reset.
- The recovery phrase works only on the same phone. Moving to another device needs an encrypted backup file.